Why even post a phone number when NO ONE answers a...

Why even post a phone number when NO ONE answers and after ringing for 2 minutes it drops the call.
I should read these reviews before buying 2 Lenovo computers over the weekend. Neither laptop works and they are brand new. My old Gateway which is ten years old loads faster than both of these. Can't wait for Saturday when I can go and return these and be done. Tried to email my salesperson Patrick who has yet to respond to my emails....nice customer service. Way to make a customer feel like if you have any problems you are there to answer them but then don't respond.