FOR THE RECORD: This is not a manufactured review....

FOR THE RECORD: This is not a manufactured review.

Our visit to this location was May 12, 2019 (Mother s Day)

We decided to stop in because my wife has had back pain after giving birth (most mom s can attest) and after a 20 year military career, with 10 years flying helicopters, my back hurts plenty (many Army aviator s can attest).

By far, Nathan Ott, was one of the most engaged and courteous retail associates I ve ever had the pleasure of interacting with (a rare occurrence).

He demonstrated 2 products:

-HUMAN TOUCH Perfect Chair
-Teeter L5 Contour Inversion Table

He didn t get a sale on the spot, but as we are in the market, he did a terrific job. He hit all the check marks in my opinion. He developed rapport with us, demonstrated his product knowledge, discussed with us the benefits of using the products, and engaged us by allowing us to try the items. He also showed us alternative items and he wasn t overly aggressive.

The Perfect Chair was super comfortable and so could definitely see myself falling asleep in it. To be honest, it would probably induce arguments on who gets to sleep on it. My wife would probably win that one. The inversion table was totally LEGIT! I ve only been on one once before and it freaked me out. This time I had a better understanding of how it worked and am seriously in the market for one, although $529 is a little too steep for me.

My only recommendation for Nathan would be to try and do a better job closing at the end. A simple What do you think? or Would you like to take one home? , or if Relax the Back offers payment plan, informing us of any installment type options would ve been awesome. Discussing how insurance could possibly help pay for items, which Nathan did, would also be helpful in making the sale.

As a prior retail associate myself, I can appreciate how hard it is to get a sale, and although we didn t leap today, Nathan did a great job of helping to keep Relax the Back in our minds as we move forward. Great job!