Order number 207744 - STILL can't review my daught...

Order number 207744 - STILL can't review my daughter's Christmas present because we've never received it, nor have I had anything other than 'holding' emails in response to my urgent enquiry before Christmas. I ordered in good time, 2nd December, the phone was dispatched on 13 December and has since disappeared without a trace. Come on, Quick Mobile Fix, offer me an explanation and a replacement very, very soon!! Luckily my daughter is level-headed enough to be taking it well but I'm pretty disappointed for her.