Had an appointment to pick up a new phone. When I ...

Had an appointment to pick up a new phone. When I arrived at the scheduled time I was told I had to wait in line for about two hours. I'm not sure Apple understands what an appointment is.

One of the employees (who must be a really patient guy, considering how many conversations he probably already had that day about the semantics of the word "appointment") suggested that I come back over the weekend.

So I went by again today, two days later, and there was still a horrendous line.

I don't understand why anyone puts up with this because it seems totally unacceptable to me. I'd really like to have my new phone but I don't have hours to spend at this store helping Apple create lines just to make the products seem more popular.

Seriously, just hand me the stupid box - I already paid for it online.