Michelle McOmber

Review of Royal Honda

Went in for an oil change and wheel alignment with...

Went in for an oil change and wheel alignment with an appointment at 11am. At 12:53pm I went to check on my car to see how much longer it would take because I had another appointment at 1pm. The guy acted like I was bothering him by asking. He had zero interest in helping me and absolutely no sense of urgency. I had to start giving him an attitude to get him to actually do something. When he did get going, he went with a sales guy to do something else first. Then he came and found me in the waiting area and didn t even walk over to me. He just motioned for me to come and told me it would be about 10 minutes. When I asked if I could pay while I was waiting he didn t even show me where the cashier was. He just walked away. The cashier barely said anything to me and when I asked her about it all she just shrugged her shoulders and asked for my payment. When I got out to my car the windows were rolled down in the cold and there was another car in the way. I saw that they didn t even vacuum the drivers side and when I asked about it the guy acted like he didn t know anything. There wasn t even anyone at my car to talk to me about what they did or to give me any feedback about what they saw.
I don t know why it could have possibly taken 2 hours to get an oil change, but I will never go back! This was a horrible experience. And I m sure the guy that I asked to help me find out the status of my vehicle talked badly about me when I left cus I heard him say she was a piece of work about another customer earlier. Needless to say, I will never go back!!