As others have said, not a very reputable company....

As others have said, not a very reputable company. They bait and switch you with their desirable rates and "pre qualify" you, then snatch it right out from under you. After getting all required info to them in 2 days mind you, they would string you along then "require" more info. They increased the liquid funds needed to close by $50K which I met, wouldn't count my rental income I have been receiving for 2 years (due to some guideline they say exists), and said I had to pay off a car loan which I agreed to do. The next red flag was the appraisal that they ordered that was done wrong that required a "second review" in order to count...they set it up and then said it needed another review? I have bought many houses and have an impeccable credit score which, in their eyes, doesn't hold much weight. They actually wanted me to write the credit bureau about "2 disputes" from the credit card that I currently have that has changed account numbers due to security risks. They thought that if I wrote the credit bureau that we could close in 2 weeks...laughable. Remember my FICO score is 785. After they said I could not use my rental income that I claim on my taxes, that was the last straw. Do yourself a favor and go with a local company that knows your area. It may cost you a little more but it will save you a headache. Somehow, I am able to easily qualify with my local company. I am sure they will have a retort that states that they did everything in their power to qualify me, but in the end they are a bogus company. If you are buying a starter home for $100K, then I'm sure they can "qualify" you with a great rate, otherwise stay away and get the customer service you deserve.