I have a handicap, sister that called for informat...

I have a handicap, sister that called for information about the service, the lady was so rude to her, and told her if the fair was more, than what they quoted her, they would take the rest from her bank account, but she was paying cash, this was her first time ever calling to get information and she was treated so very rude, I think this person needs customer service training especially with first time callers, and all customers I know we will Never call this company again, to be treated less than a person, this is very unacceptable for a company to treat people like that.