I requested a non-smoking room. When I showed up, ...

I requested a non-smoking room. When I showed up, they could only provide a non smoking room... on the smoking floor. I can still detect a faint smell of smoke. Yuck. They told me that my room, on a non smoking floor, wasn't ready, but I could wait 45 minutes to 2 hours (!) for housekeeping to ready it. Yeah. No. In the room, the light bulb next to the bed is burned out. The USB plug on the desk has been knocked out. Old heating units from 80's are still in wall with all knobs removed. Looks like they gave the place a face lift. Carpet, room decor okay, but they went about 60% of the way there, then stopped. And the wait to check in was crazy. A huge line of people to check in, and just two people to check them in at an enormous check in desk.