I don't usually do bad reviews but today is an exc...

I don't usually do bad reviews but today is an exception. We got into reception and were waiting to be seen to but the reception desk was unattended for a good 5 minutes during which time we were completely ignored by all staff. Once we got our room keys we were told the incorrect floor which had us going up and down the lift trying to figure it out for ourselves. We tried using the phone outside the lift but no one picked up. Ended up having to go back down to reception for the correct floor. It would be helpful to have room numbers and their floors listed in the lift. Finally get to our room and find the lighting is attrocious. One good light would be better than lamps around the room.