The customer service was ok at best. The staff was...

The customer service was ok at best. The staff was disingenuous and appeared annoyed. The amenities were closed due to COVID which is understandable. However if you plan to not offer all pools and the water slide which was the reason for coming, then list that on the website and don't waste our time. We would have just gone to the Hilton instead of disappointing to our kids. if you are "understaffed "and cannot provide outdoor safe amenities then stay closed.