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Amy K

4 years ago

I was told someone would come out in a designated ...

I was told someone would come out in a designated day.... they did not... had to call several times to get someone out... when he did .. I could tell he wasn t happy to have to come out so late in the day....and then he told me all of my wiring needed replaced in a system that was barely 1 yr old... and Installed by this company! Needless to say I called the competitor... they came out following business day. they had the problem identified immediately and resolved in less than 1 hr with absolute professionalism! And I did NOT need my system required! It was a minor simple problem. I won t be using challenger for anything in the future. And now they expect me to pay for a service call that was a joke! I called to complain to management... they need to know what is actually happening in their company! They have not returned my call. Very disappointing.

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