Can I give negative stars? If I could, that would ...

Can I give negative stars? If I could, that would be GREAT! Valet is awesome. That's about the extent of it. I booked a room here and asked for a joining room considering I have a group of small children with me. When I made my reservations, I was told there were SEVERAL joining rooms available and that I would be GUARANTEED to get one. So, fast forward to check in. All the joining rooms were booked, and who would of guessed the rooms I reserved were "non-refundable". The lady behind the counter was just snotty and rude. I went to their little gift shop to buy the kids some snacks for after the pool. Stood there for 15 minutes and LUCKILY some other random employee came to help. After both girls just stood and stared at me. And lets not get started on how their "queen" beds are really fulls and the rooms are FAR from spacious. This was my first time EVER staying at a Hilton and I will NEVER stay at another. Apparently I wasnt the only one having a terrible experience here. Every time I rode in the elevator, different couples were complaining about both girls at the front desk. Steer clear from this place if you have high hopes for getting the room you paid for or nice and friendly customer service.