The place was beautiful and we had a really pleasa...

The place was beautiful and we had a really pleasant one night stay. The service was, however, rather lacking. We had arrived a little earlier and were told that our room required a final inspection. The lady at the counter informed us that she will come get us at Le Bar when our room is ready but that didn't happen. I went to her. She also failed to inform us that we had received a complimentary upgrade and didn't give us as much as a rundown on the facilities available unless we asked.