Kim Custer

Review of Fairmont Scottsdale Princess

Overall this is a nice place but there are some ar...

Overall this is a nice place but there are some areas that needs to be addressed and visitors should know about. First and foremost I was quite stunned that my $129/night for 5 nights reservation required a $1340 hold on my credit card upon check-in! I assume it is to place a hold for possible daily room charges. Everything is expensive. I normally run to the store and stock my room with soda/beer. That isn t possible because the in-room mini fridge was fully stocked with overpriced beverages. $4 for a can of Diet Coke for example. The first night I went to the pool bar and had 3 domestic beers and a Burrito for $42. The next morning I had breakfast at one of the onsite restaurants, Ironwood American Kitchen. Service was very slow. I had to wait 40 mins for my grits. There were also numerous birds flying around inside the restaurant. I commented on them and was told they knew how to get in and thought it was cute. No. If you have any healthcare/medical knowledge you would know that bird s secretions and droppings can cause some serious diseases. Some life threatening. I was not impressed and did not return for the remainder of my trip.

I m not sure how this is rated a 5-Diamond resort to be completely honest. The bed was uncomfortable, many things were worn and outdated. Brown Astroturf is used as rugs to the entrance of the buildings. Some were folded up blocking the closing of the automatic doors so the hall stayed hot. It was corrected within a day. A cookie laid in the hallway for the first 4 days of my stay without being cleaned. The elevators smelled. Smoking is permitted basically anywhere except 4 feet from the pool. Seriously. So if you re trying to enjoy a beverage on your balcony and hangout with your kids at the pool, please be aware you could be surrounded by smoke the entire time.

I was here for a work conference. The Ballroom and meeting rooms were very nice and all of the food provided during our conference was excellent. Like I mentioned, over all it s nice but definitely not somewhere I would stay again.