Tara Luby

Review of The Royal Palms Resort and Spa

Disappointed. Was there over the weekend and the ...

Disappointed. Was there over the weekend and the only good thing about this resort was the pool staff. They were the only ones who seemed to truly care for their guests. Sebastien did not stop moving and was accommodating and attentive to every single guest and it was a busy pool day.

We rented a suite for the evening and nothing really special about it. It was dark and felt like a dungeon In sitting area.

Cabana by the pool don t waste your money, this hotel does not seem to care about their outside furniture. The cabana looked like it hadn t been cleaned in a month. While walking around the property every piece of outside furniture was filthy and had bird poop all over it. I did bring this to managements attention and he took note of it and said he would comp Cabana. I appreciated that and said thank you.

Fast forward a few days. I have not seen a reversal on my card. When I called hotel to inquire I was told manager was not in and to call the next day. I feel it is not my responsibility to follow up with you as I was your guest and asked for manager to call me. 24 hours have passed and nothing. Received our bill via email and they tried to also charge us for a room upgrade which we did not get. When we asked about this we were not so nicely told next time we should check out at front desk to go over the bill in detail. I m in customer service and it is not my customers job to police what I am supposed to be doing accurately for them. And the only thing that should have been said on that call was no problem we will get that taken care of for you.

I will not be recommending this property to any family or friends nor will we be staying again. It s a shame we do a staycation once a month too.