Christopher Simons

Review of Larry H. Miller Volkswagen Avo...

Sooooo.... if you come here for service, know that...

Sooooo.... if you come here for service, know that if you schedule it online or even over the phone... it s a general scheduling and you will be waiting. I decided to give this dealership a try... Showed up at 9:50am, scheduled for 10am... Barbara was absolutely Friend and a great person to work with. But she explained that it was going to take 2 hours. When I asked why, it was because we were extra busy .

My car didn t move until 11-11:10am. Now they offered to give me an Uber ride home... while that s a nice gesture... it did me no good as I had made prior arrangements at 12:30 which I was late for...

I walked around the lot and the showroom and even past a group of salesmen and not one even said hello. I don t know if that s a good or bad thing but it felt cold.

Sitting in the lobby, talking to another guest, she told me that this was the 2nd time she had been there and she wasn t coming back because it took 2 hours to get her oil changed...

I went to get a cup of complimentary coffee, and all 4 carafes were out.

The experience was a bit lack luster... but making an appointment seems pretty pointless.

The Accessories and Volkswagen toys and collectibles were however awesome!