A group of 7 of us rented a lovely apartment whils...

A group of 7 of us rented a lovely apartment whilst we took part in the Barcelona Marathon of March this year. Overall, the apartment was nice and the service was great when we arrived late from our flight. We had to pay a little extra for out of hours check in at the apartment but this wasn't unreasonable.

However, what was VERY unreasonable was the difficulty we've had trying to get our security deposit refunded. SERIOUSLY - They swiped one of our guests credit cards and said they would refund it as soon as we left. Now, more than two months later we've had the refund from the credit card company after making an official complaint to them.

We tried to be polite about it and sent countless emails/facebook messages asking for the refund and were told that it would be deal with as a matter of urgency.

All I can suggest is that you give these a miss and find a more reputable company to rent property from in Barcelona.