Quick communication, which I now assume is automat...

Quick communication, which I now assume is automated. Very disappointing given false information from different customer service providers.

'sorry for delay' 7th working day

' we're doing quality control checks' 9th working day

' we only have it in gold' 9th working day

After a request for a refund

' sorry for delay you are on priority list' - no confirmation of refund

Very concerned how formal this will need to be.