I 100% DO NOT reccomend them. It was such an awful...

I 100% DO NOT reccomend them. It was such an awful experience- they do not help, and the quality of the phones are awful. I have sent it back twice now and they do not look as if they are ever going to repair it. A waste of time and money. Firstly, I had to wait over 2 months for dispatch, because apparently they had sold out- then after 1 use with the phone, which I had bought as a gift, completely stopped working. Once taking another month and a half to supposedly fix the phone- they sent it back broken the second time too! I've sent it back, but after 6 months- my friend cannot remember the account details for the phone (which is justified) and I have informed them that the details are noted down in the phone and they flat out refuse to proceed without them (ironic because they never asked me about they account details the first time they were "fixing" the phone) and are telling me they are going to send me back the broken phone that doesn't even come on! This only leads me to believe they didn't even fix the phone the first time as they has said. They have supposedly tried to contact me "many times", which they haven't, and every time I try to call them up so I can actually speak to someone to explain the situation, they NEVER pick up. I am at a loss with what to do and am extremely disappointed with the service provided. The staff are completely unhelpful and do not even try to help or resolve the problem.

QMF order number: 153679