There were a bunch of irregularities that ruined m...

There were a bunch of irregularities that ruined my 7-day stay during the New Year. For a welcome ice room, because according to the management the weather outside was "soft" (temperatures drop below zero all winter in the mountains) and they had not taken into account that the warming takes more than a day. For a cover they wanted BGN 20 for a one-time fireplace, although this should have been a compliment given the temperature in the room and the fact that the price on the site was BGN 10. After our signal, they thought to update their information. Also, for each charge we were required to walk to the reception to pay the BGN 20 in question. Extremely uncomfortable and absolutely against the comfort of the guest, considering that my room was in a block away from the reception. The New Year's offer, which was offered to me when booking, included transport to Bansko, fitness, jacuzzi, but all these extras were not available during my stay. I realize that they are dropped as a measure against the spread of Kovid, but in that case the management must take into account and remove them from its seasonal offers. At the front desk, they just smiled, shrugged, and repeated that this was hotel policy. In fact, I heard at least two scandals at the reception from dissatisfied guests due to the fact that the offers did not present the real prices. The food was extremely monotonous, and unfortunately we didn't have many options in the area. The most absurd thing was how they had mixed the croissants with butter and chocolate for breakfast, and it was a lottery that I would like. It was also comical how plain cream was presented as tiramisu. I add a star to the review because on the 4th day they offered fish in the restaurant, after my daily inquiries. A big minus are the thin non-soundproof walls and I was a passive "participant" in all the parties of the neighbors. A very bad impression was made by the fact that the hotel management was seated every night at the best table by the fireplace, which is an exact reflection of how important the comfort of the guests is for them. We tried several times to keep the table, but each time we received the answer that it was reserved for the bosses. Unfortunately, I can't recommend the hotel to my friends, on the contrary!