John Benson

Review of Freightliner of Grand Rapids &...

As with any used vehicle, people should be wary wh...

As with any used vehicle, people should be wary when buying a truck. You don't always get what you think...

I recently bought a truck from G.R. Freightliner and learned a lot. Truck dealers buy and sell other dealers trucks. ALL trucks should be reconditioned, but not all are. Especially those trucks not manufactured by the selling dealer.

When you buy a truck, you expect the reputable dealer to make sure the truck is reconditioned as the consumer is vulnerable. I made the mistake of buying a non freightliner truck from a freightliner dealer...

I lost $54k over the course of 2 months due to no one reconditioning the truck to make sure I was being sold a good truck. I was hosed and someone at G.R. Freightliner knew it.

My advice, NEVER buy a vehicle from a dealer that is not manufactured by that dealer and without a repair history. They WILL NOT stand behind you or the truck should you have trouble.

I must honestly say my trouble was my own fault. Not entirely the fault of G.R. Freightliner.
(Other than G.R. Freightliner selling a truck they bought and failed to properly make worthy of resale).
I learned a valuable lesson and pray people hear my advice and not suffer as I have.

When I called the manager of this store, I was hung up on. When I called the 800 number conveniently given by the owner in these reviews, I got the receptionist... (What the hell is she going to do to fix my problem?) Nice one Mr. Owner...

When I finally called the used truck manager, Dan F. in Kalamazoo. Dan was very sympathetic and helpful. I would recommend the trip to Kalamazoo and talking with Dan when buying a truck. It's worth the trip. He may not solve your problem, but I do not believe he will let you get hosed like I was in Grand Rapids.