We contacted Clark and Rush for a bid to replace o...

We contacted Clark and Rush for a bid to replace our aging HVAC three weeks in advance. We own the home that needed work but live out of the area. Appointment day/time was very important. We received a call the night before asking if they could show up either the day before or the day after we were scheduled. We insisted we have someone there during our scheduled time. They showed up 30 minutes late and were very comfortable with trying to make us feel guilty for the salesman missing a christening in the bay area. He spent less than ten minutes selling his product and didn't look in our attic to assess the potential installation. This was a serious red flag and probably indicated that we would be hit with surprise charges if/when we had them complete the job. Everyone else delivered a bid on the spot, we waited until the next day for the salesman to leave the bid on our doorstep. Not impressed. These antics may work for some people. I'm not trusting you with tens of thousands of dollars for work.

After posting this initial review on Yelp, Pat Rush attempted to contact me. This was the result:

After a few attempts of trying to contact me, Pat Rush decided to send me a voicemail that I feel was pretty inappropriate. Life has been hectic and responding to Mr. Rush has been a very low priority for my wife and I. Below you will find the transcribed voicemail (thank you Apple) and my email response to Mr. Rush.

This was the voicemail:

"Yeah Michael Lawless Pat Rush with Clark and Rush mechanical. I tried to communicate with you with for a number of times here can't get a hold of you uh would like to talk to you I have reviewed everything that was said on Yelp and there were lots of inconsistencies that are there I would like to talk to you uh I feel that what you're saying is not correct and I have my law that I can live with. if you want me to go that way great um I would rather communicate um if I see that yelp still on the board uh then my next call will be a little different"

This message is for Pat Rush:

"Mr. Rush, I received your calls. However, with everything that is taking place in my life at the moment, the Yelp review I left for your company is NOT a priority for me. I clearly stated the facts and I we are now past the point of graceful resolve. Now that you have used threatening language in your contact, I no longer feel comfortable talking to you. We chose another company to give our business to. Your salesman was lacking professionalism and skill. I have no further business with you or your company and I will not submit to your bullying. Your company has work to do and you need to understand that customers are won with respect, courtesy, professionalism, and tact, not defensiveness and bullying. As for Yelp, this is our (the customer's) forum to express concern, anger, frustration, pleasure, or gratefulness. I hope my post has aided others in making their decision. Good luck with business and I wish you the best."