Harborstone li

Review of Intercontinental Hotel Buckhea...

not a very pleasant stay this time with this Inter...

not a very pleasant stay this time with this Intercontinental,stayed with them 8 nights,here is my experience:
1 ,we booked the hotel few months ago from IHG,after we checked in of next day,i found much cheaper price on google,with same executive room and same benefit (breakfast including),so i had to go to front desk and talk to them,IHG guaranteed that the members of the IHG will get the best price,too bad,i did not get it until i found out from google,and nobody told me we would get better price the day i checked in.so I had to deal with them ,and changed my reservation of the rest of 7 nights..i am not happy of this.we paid for the room with high price..you can see with the reservations i attached here.old reservation was 3350 dollars for 8 nights ,more than 400 usd per night in average.new reservation was 2435 dollars per night ,330 dollars per night .8 night i can save 500 bucks.i feel that i got cheated
2,hotel is kind of cheap to premium member.they don't concern about your membership too much.such a big different rule of Asian IHG group,it was my first time that i paid for the executive room (not upgrade to it) without getting access the club lounge,they told me i had to pay extra 75 dollars to use that.and i think i have paid pretty high price for this stay.they are greedy..compared with the Asian IHG group benefit such as ,upgrade your room,welcome drink,welcome fruit ,welcome letter,some free laundry,and club lounge access,(even last month in Shanghai Intercontinetal,i booked a room with my point,they still upgraded me and allow me to use the club,what a warm sweet stay there).but here they did not provide any of above benefit .the front desk manager told me ,IHG in Asia and US,they follow different rule..so if they don't concern about the benefit of premium member in the US, so definitly i won't stay with IHG in the US next time when i travel,since i have been very loyal to the IHG.
3,the management system of the hotel is messy,we booked the room including breakfast,the day i checked in ,i asked for the voucher for breakfast.they said no voucher for that.when we went to breakfast,the girl there asked my last name and my room number ,we had buffet and some coffee,except buffet,they also charged for coffee by cups in the bill..so everytime we finished breakfast,they would bring me a bill to sign .because our breakfast is included,so i gave tip by cash each time.but when we checked out the hotel,there were still some checks on the bills,so i had to deal with them again.they questioned those checks either tips or we brought other guest.i said none of it.so the front desk had to print each check from breakfast.
4,hotel is ok,in good location.4 star hotel,room is ok,lobby is good,floor is a little dirty on the carpet,bed is very comfortable.room is ok.buffet breakfast was simple,everyday was the same thing.coffee not include....lol