I have stayed in various ITC facilities and have u...

I have stayed in various ITC facilities and have usually found one thing in common...the hospitality, but this visit at ITC Sonar left me with mixed feelings. While a couple of folks were exceptional in their hospitality like Shonali from Guest Relations and Chef Shubhankar who would go out of the way in their hospitality, the Front Desk really could do with some help in conversation skills. The check in conversation was borderline rude where I was asked id proof of my minor daughter and Aadhar was not accepted by them for privacy reasons. The check out took me half an hour as the rate committed to me changed twice. Leaving these experiences aside, the property is beautiful, the ambience is calm, the swimming pool is worth a visit and the spa is really relaxing. Chef Shubhankar would ask my family every morning if there was a local delicacy we would like in breakfast and what ever he would dish out would be awesome. Shonali would make it a point to help me plan my days itinerary which was extremely helpful. All in all, lots of good stuff...could be better.