First of all, I would like to express my heartfelt...

First of all, I would like to express my heartfelt thanks to your Guest Experience Manager Zainab. I made an error with my check in dates (instead of booking June, I booked July).
As it was a non refundable booking, she assisted me by calling her reservations to see if they could change the dates as I was unable to do it via the Accor app. Kudos to her for being so understanding and going beyond to help me ... She could have just said NO to me.
This is my 3rd stay at Pullman and I have to say apart from your staff (who are always polite), I feel that you must improve on your food quality. As it was Ramadan, they had a buffet at both the cafe and Chinese restaurant. The cafe was so crowded so we went to the Chinese restaurant - I would give 3 stars for food quality. As for your Executive lounge, the breakfast was so so and really the plating of the food could have been done more attractively (I ordered scrambled eggs on toast and it was like the bread was not toasted and the scrambled eggs were just thrown on top). Two days consecutively, I had to inform the staff that the nasi lemak rice was not hot, in fact not even warm. Such a pity that I had to waste the rice that I took.