****DO NOT BOOK A RESERVATION WITH HILTON!!!****

****DO NOT BOOK A RESERVATION WITH HILTON!!!****
I called their Price Match Department PRIOR to booking a reservation because I found a lower price on Priceline. I was on hold for 2 hours. Red flag #1. The agent said she could not locate the price herself because it was on a mobile browser (?) and she would not start a claim. She instructed me to screenshot the lower price which I did, continuing booking the reservation with a veterans discount through Hilton with herself, and then submit a Price Guarantee Claim online afterwards. Her instructions caused me to automatically be ineligible for a Price Match Guarantee because you cannot use any kind of corporate discount when booking through Hilton and still receive a Price Match Guarantee!!! I specifically asked this agent 3 times if this information was correct and she explicitly said YES!!! These calls must be recorded and I asked them to pull the calls and review, which they did not. I ended up paying more for my reservation than if I would have through Priceline, and on top of that the Price Match Guarantee is a scam by Hilton!!! This was all a lie and I believe these agents are trained to purposefully misguide their customers and make as many claims ineligible as possible. I attempted to contact the Price Match Guarantee Department again; this time 3 calls 2 of which were immediately disconnected after providing my standard information. The final call I was on hold for 3 hours before I spoke to an agent. I was instructed to submit a new claim through their online claim form again with additional screenshots, which is impossible because you can only submit 1 claim per reservation and in addition there is absolutely no place on the form to attach any documents at all; another 2 lies. The part that really irritates me is at the time of booking, I went out of my way to speak to their Grand Vacations Timeshare team and accepted a vacation package to possibly become a timeshare member! This was a horrible decision after this ordeal. I will continue to share emt experience so that no one else will have to go through the scamming policies that Hilton has in place.
****DO NOT BOOK A RESERVATION THROUGH HILTON.
THEIR PRICE MATCH GUARANTEE TEAM IS TRAINED TO DENY AS MANY CLAIMS AS POSSIBLE.
DO NOT BOOK ANYTHING WITH THE GRAND VACATION TIMESHARES.
THERE IS A REASON THEIR REVIEWS ARE LESS THAN 1 STAR!!!
THEY ARE SCAMMING THEIR CUSTOMERS.
MAKE A RESERVATION AT ANOTHER HOTEL.****