Alessandro Celuzza

Review of Nh Hoteles - Laguna Palace

The structure is very nice, the hotel staff is ver...

The structure is very nice, the hotel staff is very kind, the breakfast in the morning is rich and varied and the dining room staff is very attentive. The rooms are clean and the beds are large and comfortable. The breakfast room time is from 7 to 12, so it is suitable for all needs. Tourists who want to travel to Venice can easily reach the T1 tram stop that takes you from Mestre - Via Sansovino, to Venice - Piazzale Roma. Near the hotel there are also restaurants and taverns within easy walking distance. Runners can run from the hotel to the San Giuliano Park, using the cycle path along the Via Sansovino. The park is large enough and offers quite varied routes, also it seemed very safe during the daylight hours. The hotel management paid attention to me, after my complaints due to the following disservices. Some rooms on the fifth floor were noisy due to the winter air conditioning system that caused vibrations in the false ceiling. The phenomenon also involved adjacent rooms. After my complaint, during the first night I was immediately changed the room with another one on the same floor, very far from the first. On Christmas Day the water on the fifth floor was completely missing due to a failure of the water distribution system and the reception staff did not have the readiness to immediately offer me an alternative accommodation, since the lower floors did not feel the consequences of the fault. So I could not take a shower or use the services. I was offered a room on the second floor only in the evening, following a strong complaint of mine due to the ongoing malfunction of a part of the water-sanitary system. If I had to point out a weak point in the organization, I would say that the staff in contact with the customers have shown that they are not prepared to effectively manage an emergency which, unlikely as it may be, falls within the possible cases to be addressed. The fifth floor of the hotel would require some maintenance to remove the noise problem of the air conditioning system. In any case, they should have checked the room carefully before assigning it to a customer.