i have not even arrived yet and i am already wishi...

i have not even arrived yet and i am already wishing i chose a different hotel they lost my membership application on 2 occasions got made out to be a liar on the phone after proving that it was there fault.

Not once did they try to offer anything in return to say sorry i am really considering cancelling as this is a very special occasion am scared it is going to be ruined. i will most definitely be cancelling my other reservation at Xmas for twice as long and for nearly $7000

NOT HAPPY AT ALL