Lady on the phone (authentication department) was ...

Lady on the phone (authentication department) was super unpleasant. I called to clarify an email she sent me because the instructions were unclear/seemed inaccurate. A couple "highlights":

- While I was explaining why I was calling, she kept interrupting saying, "Sir STOP. Listen to me. It's very simple. Just follow the email I sent you."
- When she finally understood my question she said, "Okay so then you can do X instead. It's in the email". It was not.

It's sad because I really love Taiwan (where my family is from) but she was the worst. Giving two stars because at least she responded to my email quickly.