Rebecca Harms

Review of Van der Valk Hotel Schiphol A4

We thought we had booked a nice hotel for a night ...

We thought we had booked a nice hotel for a night away to celebrate our anniversary. We have been looking forward to this. Then we arrive, first of all there was a girl at the counter who was not at all hospitable. The bubble bath did not work according to what is described. While you paid extra for that, then later in the evening we discovered that the bridge to the hotel was closed, so we had to call the hotel for a solution. The gentleman on the phone who was sighing and puffing, because we asked for help. We then had to wait a long time for the shuttle bus to arrive and we could be brought back to the hotel. Nothing was given to us about the situation with the passage to the hotel. It also turned out that we had to pay 5 per person for that little piece for that van. Then while paying for the shuttle bus there was a boy who had to be trained, I am very patient with that because I know what it is like. The gentleman who was working on that boy pushed the boy aside and said "wait but I'll do it myself because this takes too long." Sorry but I don't think this is something you do in the customer's eye. You should tell your staff about errors behind the scenes. Also the check-out time was 12 hours at the latest and the cleaner was already knocking at my door at 11 am, making us feel very rushed. What are you going to do about this?