Kane Chiu

Review of Woodland Village

This company is absolutely awful. I submitted my a...

This company is absolutely awful. I submitted my application about two weeks ago for an apartment that they manage in Woodland California. However, after realizing we cannot schedule a tour for the apartment and the apartment manager was being not very responsive. We have decided to move on and seek for better housing. However, the manager said that it was been more than 72 hours since I signed the document so they will not be giving me back any of the holding deposits. We all understand that the application fee is not refundable, but from all of the documents that I received after signing the application, there's not a single word that saying there's a 72 hours limit. However, they said back a disclaimer page that shows it has a 72 hours deadline. (See attachment) to be honest you can barely see what it says on the page and at the same time, the manager did not mention that 72 hours deadline. Most importantly, We didn't get a chance to take a look at the apartment, as well as the manager was gone for a few days, so we weren't able to get the information from her in a timely manner.

I would NOT recommend this company to anyone and If you are looking for an apartment, please avoid this company unless you don't care how shady they are. Totally disappointed and I'm planning to file a lawsuit against this company in the small claims court. I know I might have to spend more money in order to get my money back which means that I'm getting nothing back. But I can't walk away and let this company take away people's holding deposit like they are supposed to. If you do a little bit of research it shouldn't be hard to find out how bad the management is. It's all over the Internet.

We did found a much more suitable apartment because their customer service has turned us down and because the leasing manager wasn't being so responsible and we haven't heard anything for her about our approval process. We have no choice, but to move on because time is not on our side. How can you unlawfully withhold people's deposit when your leasing management was gone for a few days and she also failed to mention the 72 hours time limit to withdraw, nor the contract that everyone has to sign is being clear enough? As there are so many people who have filed a complaint against pacific living properties for the same matter. We have enough reason to believe pacific living properties have been doing this purposefully for years in order to make more money, which is extremely unethical.

The reason why the apartment is being held for two weeks is that the leasing manager who oversees the woodland village apartment was gone for three days. I felt so sorry for the people that have been turned down by Pacific Living Properties due to their terrible management. We have spoken with a couple of tenant law experts and they all said Pacific Living Properties is withholding my deposit unlawfully. As the legal process begins to progress, we are not going to share too many details here, but we will keep on updating this review.

We sincerely hope nobody is going to fall into this trap like me, as many people are looking for an apartment in this unusual crazy time. Stealing and take advantage of people who are in need during this pandemic is ABSOLUTELY AWFUL. once again we are SHAME on you and your team, Kailey, do better.

WE SHAME ON YOU, pacific living