I have stayed at the ITC Sonar several times over ...

I have stayed at the ITC Sonar several times over the past year or so and I have always felt comfortable and relaxed there. You are made to feel welcome as soon as you arrive and mostly the staff are polite and friendly throughout the hotel.

The rooms are modern, comfortable, clean and a good size, with comfortable bedding and a good sized bathroom with good quality 'Aqua' toiletries. It's a peaceful place to stay especially if you have a room overlooking the lily pond as opposed to the new ITC hotel they are building next door.

I regularly use the business centre and it is one of the best I have come across anywhere with excellent facilities, Sradha and the staff there are so helpful.

Another plus point is the laundry, OK all hotels offer a daily service but at the Sonar you can put it in at anytime and have it back within 6 hours, or overnight at no extra charge. This is a boon if you are travelling light.

The only negative comment I would make is that the service in the Eden Pavillion restaurant can be a bit variable, some evenings even when it was quiet it took a long time to even get a menu or a drink but other times it was good, seems to be luck of the draw. The food was tasty and well presented if a little bit pricey by Kolkata standards. The breakfast buffet in the morning is a different matter, it offers a wide selection and the staff soon get to know your tea or coffee order in the morning which is a nice touch.