I ordered online received an incomplete order for...

I ordered online received an incomplete order for one of my kids.I then contacted customer service said they would send the rest of the order immediately. Waited two weeks ..... nothing. Then contacted them again and they said that they sent it to the school and to call them to get my pictures and they would refund my shipping cost. Both of which they did not do. So I am out of money and pictures. They have not contacted me since I called them on it. I will never buy pictures through the Geskus again.