Their sales staff was very polite and easy to work...

Their sales staff was very polite and easy to work with, but I'm unimpressed with their service technicians.

I had my car in to have the window regulator replaced (under warranty), and they did not properly reattached the vapor barrier under the door panel, so the floor in the car would get wet when it rained. Took it back to get that corrected, and that fix failed after about 2 years.

This time I did the job myself, and after seeing how shoddy their repair was, I'm surprised it lasted as long as it did.

Instead of properly sealing the vapor barrier, they used a putty to fill in most the door panel attachment points, used very few clips to reattach the door panel (explains a rattle in car), cracked the door panel (from a seemingly reckless removal), and broke a clip for a light in the door panel (they stuffed the light back into the hole and covered in putty in hopes it would stay put... it didn't).