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Review of Hilton Flamingo

Being a "Platinum" level guest I would expect a li...

Being a "Platinum" level guest I would expect a little more respect then the non player reward guest. I paid extra the guaranteed connecting rooms, which was approx. $17.50 per room per night in addition to my regular rate, taxes and resort fees. Upon arrival, I was informed that two double queen rooms that connected "did not exist" and there is nothing they could do. I had to dig up my email confirmation showing them my communication with another Caesars reservation specialist to get them to find me an option, since after all they didn't mind taking the extra money I had to spend to "guarantee" it. Then I was told the room type I had also booked, wasn't an option for connecting rooms - which again I opted for the nicer more updated rooms with a view and again I had paid for that, but what I had to settle for was two rooms that were below the room request I had paid for and had a confirmation of. Not even a single apology or any reference to have a manager come over and try to help. I finally requested for a manager at this point to just help find two rooms that connected. His name was Mike and he had little to absolutely no customer experience skills. This was all inside the "Diamond and Platinum" check in area. which isn't your normal check in desk.

To top things off and officially be the final straw for my decision to return to M Life rewards over Caesars Total rewards program was I had asked for the lady who checked me in to not put the normal "hold/deposits" on the same card I had used to book, which is on file being a TR card and all and instead use my business card for the deposits. However not only was my card on file charged an additional $405, but the so called "pending" or "pre=authorization deposit: of $500 (each room being $250) was also charged! It wasn't pending at all. She literally charged the card. So rather only what incidentals or charges to the room to post out of the $500 they charged it - did not provide a receipt for my company's business card for my file and now I have to wait 7-10 business days for them to issue a refund and its already been 48hr since my trip and no alert or pending credit, so the feeling is they just robbed an extra $905 for my weekend.

I had two additional trips one in August and one in September, these both have no already been cancelled and my reservation will be taken elsewhere.