PAT FRAY

Review of Tiare Spirit - Groupe Evasion ...

PAT FRAY

PAT FRAY

1 review

A minute ago

Bad surprise for our 1st trip with LAGON SPIRIT
Travel booked in MAY 2019. Excellent exchanges, answers to our wishes with hotel booked. Travel set ruby on the nail at the end of JANUARY 2020. Arrived at the hotel after 20 h of travel ON 03/10/2020, what is not our surprise when the hotel informs us that LAGON SPIRIT has not settled the delivery and that if we wanted to have the room keys we had to repay the stay is $ 4832, which we had to do at the risk of sleeping on the beach. LAGON SPIRIT contacted by phone at this time, was not able to confirm that this payment had been made OR would be made before the end of our stay on March 18. After having a good stay and a somewhat complicated return because of a repatriation a day earlier than expected (in addition to 1 day of hotel paid twice and lost) we are told with disdain by LAGON SPIRIT that we will only be reimbursed when they are reimbursed by the STATE !!! This is totally inadmissible on the part of this tour operator because we are not asking for the reimbursement of our stay but the amount we paid in DOUBLE ..
WE WILL NOT TAKE IT BACK AGAIN. RUN AWAY !!!!