O Kat

Review of Ray Catena Infiniti

I went in hoping to purchase a G37x a few days ago...

I went in hoping to purchase a G37x a few days ago. While delightful to speak to, my sales guy was somewhat inexperienced and knew little about the actual model. The showing process took a lot longer than I had hoped, and any question I had regarding the car/pricing was ultimately answered by the floor manager to whom my sales guy would defer to every 5 minutes. Craig, the sales manager, was an absolute disgrace to Ray Catena's customer service model. He was not only rude and dismissive, but extremely condescending. While I was able to find a car I was interested in purchasing, I decided to go elsewhere as this dealership did not deserve my money. Think twice before coming here. The level of "customer service" they pride themselves on is clearly lacking here.