They've made a couple mistakes over the. course of...

They've made a couple mistakes over the. course of my auto loan (about two years now). I went to refinance a while back. After retuning signed papers, they said it was in processing and to expect a call within a few days to confirm everything. Over two weeks later, not having heard back, I called to follow up and they had completely forgotten about my loan. The loan officer actually told me it got lost on her desk! Seriously?

Additionally, every time I call in to ask a simple question I wait on hold for at least 15 minutes or more. Several of the bankers have given me attitude because I don't have my account number handy (are they really too lazy to look it up?). I ve never once gotten the feeling they value my business. To be honest, I've had many better experiences with the big banks.