When I called the Westin before going on vacation ...

When I called the Westin before going on vacation I couldn't get through the phone to them. When I arrived to the resort it was good service until I ran into an issue with my Visa debit getting charged and the phone lines from my room. I would get transferred and hung up on or transfered until the line went dead. I felt like anything to do with money inconvenienced my time and I would be stuck having to sort it out. Anything that I asked for wasn't followed through on and I felt my room was neglected when it came to cleaning. I felt like I wasn't a valued customer whenever it came to an issue.
The positive thing was the manager, Seth did a good job helping me resolve issues and was nice enough to talk to my bank and husband, while apologizing for the issues we had with payments on my card. I've always loved staying at the Westin but next time I think I may try another resort. I should add the the time share also didn't follow through when they offered us seats and dinner to sit through their spill on us buying in. My husband and I were really interested but once we went to the show and felt that we were mislead we opted out of buying the time share. I don't like feeling like everyone just wants to something from us or money but have crappy attitudes otherwise if we aren't paying them money. At least I had a great vacation but Westin could improve on their customer service and especially their phone lines. Thank you Seth though for helping us at the end. The experience overall was a good stay and vacation with comfortable beds and a beautiful view but I've had better service at other Westins.