The day of our check in, I called around noon to f...

The day of our check in, I called around noon to find out if we could check in a little earlier. We were traveling with our two kids: a 2- and a 3-year old. The male person who answered the phone told me that our suite was ready and that we could come at any time.
We arrived around 1 p.m. just to be told that our suite was not ready. I explained to the front desk male clerk what I was told on the phone. He said that he was going to personally call room service to make sure our suite was ready "soon." This was aggravating to us but unfortunately, it was not the end of it.
We went to the bar near the lobby to have a drink and wait for our suite. Our two toddlers usually start their naps between 1:30 and 2 p.m. so we thought we had some time.
When it was 3:15 p.m. (more than 2 hours later) I went to check if our suite was ready or at least close to being ready. I was told by a female front desk clerk that the suite was not ready yet. I could not believe that from noon all the way to 3:15 p.m. these Hyatt employees could not put their story together and send a cohesive message to a customer. In that period of time, I had spoken to 3 employees and all three gave us three different answers!!
Bottom line, after hours of waiting, we managed to check in. If you have toddlers, you know how difficult they get when it is nap time and they are tired. We were traveling with two!!
The infinity pool was very cloudy. On our third day, I heard a lady ask a lifeguard why the pool water was so cloudy. He did not have an answer for her. She said my grandchildren are coming later on today and they will putting their faces down this water. I am sure their dad will be very upset at this.
The indoor pool had many flies and other bugs in the water. I cleared at least ten of them from the water because I did not want my kids to swallow any of them or to be swimming around them.
When we were at the infinity pool, we ordered two beers. More than 1/2 later, they beers were not there yet. I went to ask two waitresses that were walking around chatting and socializing what happened to our order. They couldn't tell me but they went to find our waitress. She had completely forgot. Totally unacceptable. Later the same waitress was asking us if we wanted to order anything else using her words "I promise I will do better this time."

I expected better from Hyatt. If you find another place, stay away from this one. The price is high for the service they deliver.