I had a serious issue with the other hotel I was b...

I had a serious issue with the other hotel I was booked to stay at. Thankfully the Hyatt took me in very last minute and provided great service. We had some minor issues regarding how long my stay was (I clearly requested 2 night but they only booked me for 1) but these issues didn't remain issues for long. They were handled quickly and painlessly.
(Edit: I'm still having issues regarding payment. After having previous issues, I ended up staying for 2 nights and then checked out, but I'm still being charged for an extra night. Waiting to get these issues resolved.)