The resort itself was fantastic however, on arrivi...

The resort itself was fantastic however, on arriving to the main land office to check in they requested a deposit to be paid up front of $200. We were told it was to cover damage costs on the room & that all guests had to pay it before arriving at the island & it would be returned upon check out. On checking out the receptionist couldn't advise us on the return & after leaving the resort over a month ago it has taken back & forth emails & long waiting times to receive responses to get to the bottom of it. We enjoyed staying at the resort but the customer service is poor.