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Maral Khorsandzadeh

3 years ago

As a first time home buyer, we did not have a good...

As a first time home buyer, we did not have a good experience with Lana Baker from Realty ONE Group Premier. She was not very clear when we asked questions and when we communicated this to her she got defensive instead of fixing the issue. We had asked the sellers to fix some things around the house and both sides signed the contract. However, the roof, which was the main thing we wanted to be fixed, was changed but never inspected.

We had a leak in the ceiling less than two weeks after moving in. After contacting the city inspector, we were notified that the roof was never inspected and it was our agent s responsibility to get the inspection done prior to closing as it is a stipulation on the contract. When we notified Lana she let us know that she is no longer representing us. She is no longer responsive and told us good luck.

We would not go with Lana again and we would not recommend her to anyone, especially first time home buyers.

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