John Giffin Review of ICS Computers
Pluses: They typically have all the parts I need, ...
Pluses: They typically have all the parts I need, plus a wide selection of laptops and desktops at good prices.
Cons: When they're busy, they can be slow at the checkout, but that's not a big deal for me. What is a problem is their service desk. I have a laptop I use for work, and they have a 3-day wait before your machine goes through diagnosis. I can't be without a work machine while it sits on a shelf. It would be fantastic if I could either throw money at them to expedite the process or make some sort of appointment so I could keep using the laptop while they're not working on it. (The microphone and webcam had failed in my machine, so I could still use it for my work, just not for participating in conference calls.)
Overall, a topnotch store for purchases - 4 to 4.5 stars. Their inability to provide a service model that supports business machines is a bit frustrating and pulls my review down.
Comments: