Philip Gardiner

Review of Turramurra Cyclery

I won't be going back.

I won't be going back.

My original bike was a steel frame road bike, made up with campagnolo parts that my father had lying around. The frame cracked so I purchased a Daccordi frame second hand and took it to Turramurra Cyclery to strip the components from the old frame and rebuild on the new frame doesn't seem like it would be a difficult job. Not cheap at the quoted price of $300, but I wanted to get the bike back on the road quickly and I assumed the bike would come out properly serviced.

To cut a long story short it took 5 weeks to get the bike back and I'd say it was a complete waste of money. I dropped the bike off on a Monday and was advised it would be done on the Wednesday. No news so you ring to see if it's finished and get 'haven't had a chance' no more news so ring again and they advise it wasn't a straight forward job because the bottom bracket had an Italian thread Other excuses included that my bike wasn't a priority because they 'high end' jobs to do, and they were busy making up bikes Christmas. Basically I had to chase them for 5 weeks. In the end we sent them some parts to use.

When I picked up the bike the price was $433 and they advised they had done the best job they could given the age of the bits. For example they said the rear hub was worn out an needs replacing. I was expecting for the price they would service the hubs given that the Campagnolo hubs can be taken apart and refurbished. At least called to discuss options - rather than just say 'it's stuffed'.

So in summary horrendous service, poor quality, premium prices. Never again for me and I suggest unless your job is very simple then look somewhere else.