Leo Lai

Review of Sofitel So Singapore | The Sin...

Dear Hotel Manager Piotr Kupiec, Your hotel staff ...

Dear Hotel Manager Piotr Kupiec, Your hotel staff need more training for the room service. I ordered through the in room phone, Hainanese Chicken Rice which came and no issues. The problem was the drinks. I asked the lady on the phone I wanted a freshly squeezed orange & apple juice, it was delivered in two separate glasses and to top it off it was bottle juice, so I ended up paying 2x $7 instead of 1x $10 +10%service+7%GST. She even called my room again to confirm the drink and again I said freshly squeeze orange and apple juice thanks. Your staff at reception wasn't great help either as she said I can order another one however I chose not to as I didn't want to pay again in case it was delivered wrong again. Having spent $400 today already at the spa all I wanted to do was relax in the room and have a meal. I would have given you a 5 star since your hotel is very nice and the rooms are very spacious but the room service tonight is just a disappointment.