Friendly staff, when you can get a hold of them.

Friendly staff, when you can get a hold of them.
Arrived half hour ahead of check in time, and was told to wait at guest services desk to see if our Cottage was ready. The Guest services desk already had a line formed, but random guests were just arriving at the desk from all sides. The one Staff member manning the desk would just take requests from anyone who was loud enough to get her attention, so the 5 or 6 families waiting in the designated line were passed over several times.
After getting to the front (half hour in line) , we were told that our room was not available yet and they would call us when it was. At 5 o'clock (1 hour past check in time) with kids tired of waiting in the lobby, we again braved the guest services line where they gave us our keys after apparently forgetting to call us to let us know they were ready.
The Cottages are very nice, and the pools and hot tubs in the back are awesome, but each and everytime we called to the front desk, the phone just rang and rang with no one picking up.