Sharon Madlena

Review of UMC Health System

If I could give 0 stars on this review I would. I ...

If I could give 0 stars on this review I would. I want to warn any parents of Texas Tech students to not let your child go to this ER. My son is 19 and a freshman at Tech, and we are 5 hours away. He went to the ER with vomiting and diarrhea. He waited over 4 hours to get into a room, so laid on the floor in the waiting room going back and forth to the restroom. Once finally called back to a room, they waited at least an hour again. His girlfriend had to go get someone. They came in and started an IV, but never came back to add the medicine. Again, his girlfriend had to go get someone. At this point, once finally seeing a doctor hours later, it is decided he needs a stomach X-ray and Cat Scan! His symptoms are of a stomach bug with no fever! All that came back negative, of course, and he was released with prescriptions for nausea and diarrhea, what he should have just gotten in the first place, like 9 hours later from his arrival. I believe this staff saw 2 college kids away from their parents, so decided to rack up some bills. And believe me, even with insurance, it was a HUGE bill. Yes, my son is considered an adult, but had I been there, I would not have approved these tests that were not needed. I complained, the medical director of the ER reviews it, and decides the tests were all necessary- of course he did! The hospital wants the money. So I paid it, unlike so many people that go to this county hospital and can t pay a dime. So those that can are stuck with bills like this. Hard lesson learned- my review is definitely not the only bad one of this ER. I notified Texas Tech and also our insurance company, as I believe this place is scamming them as well. Please have your child go somewhere else.