This is really 4 star property but service is very...

This is really 4 star property but service is very poor. I stayed for 3 nights last weekend.

Positive: Location, rooms, Infrastructure, Cleaning, Very Natural

Negative:
Food was bad,
Same dishes everyday
Inappropriate response from Staff,
Switching Off the Restaurant ACs at 10.30 am as breakfast time gets over no matter 50 guests are eating the food,
while asking for anything after meal time, they'll deny, even for Breads.
Very bad attitude of Staff specifically at Poolside.
Noisy Cabs and you have to be dependent on cabs for going anywhere
Poor greetings, check in and check out experience
Most of the games are chargeable, even table tennis.

Even after your complaints, no response from them.

With spending lots of money if you face these many problems, this is too annoying.

Go for another resorts like Ramada.... You will purely understand what Hospitality means......

I assume that people who gave 4 or 5 stars are just impressed with the location and rooms