Tina Peck

Review of germain toyota

Updating Review:

Updating Review:

Purchased a vehicle for my 16 year old son. After an indepth conversation with the finance department also purchased an extended warranty for the vehicle.

Have had the car less than 4 months of that time it has been in the shop for 37 days. Each time the car broke down leaving my 16 year old on the side of the road in potential dangerous situations.

Had to pay 3k in repairs not covered under the warranty nor supported under their verbal assurances to "take care of me".

Germain was initially unresponsive. When I did speak to Rich Newsome, he was responsive and willing to come to a mutually agreed upon resolution to the issue.

While the service leading up to my conversation with Rich leaves a lot to be desired, I can say that he supports the treatment that I have come to expect from Germain Toyota